Queen's Hospital

Queen's Hospital 2023-10-11 Person 1 5 0

Absolutely awful

Communication would be a start

Queen's Hospital 2023-10-11 Person 1 5 0

I had tried to contact PALS regarding the very poor experience in A&E the doctor did not look at my note before giving me a diagnosis in the middle of the majors sitting area which was full of people I told her to go and look at my notes and then take me into a room for the result which after she reviewed my notes she changed her diagnoses

Doctors to read note and give patients result etc in a room not in corridor full of other people

Queen's Hospital 2023-10-11 Person 5 5 0

All members of staff were professional friendly while creating a relaxed atmosphere

Not applicable for me

Queen's Hospital 2023-10-11 Person 4 5 0

The midwife was nice, but the service wasn’t good. My bed was in the middle of the Bay.

The nurse is at night, wasn’t never happy I think they should have a smile on the face. I no ever one has trouble but you don’t bring trouble to work.

Queen's Hospital 2023-10-11 Person 4 5 0

My Surgery (broken leg) was delayed multiple times, what was originally scheduled for 2 days after the injury didn’t happen until 7 days. However the Nurses especially in Amber ward B were absolutely phenomenal. I would like to give a special mention to Leyla who Is on a whole different level and is a credit to what the NHS should be. Thank you

Better communication about surgery, be notified earlier if it has been postponed and more accurate estimates of when you would be going in for.

Queen's Hospital 2023-10-11 Person 1 5 0

It is appalling the way only one dr was on duty. Until I asked to be self discharged I was seen by Dr, only to be told she would be right back after consulting a senior dr, then I was told the dr was on other rounds, but when we walked passed 5/6 examination rooms, they were all empty and dr was seeing any patients. I again asked to be self discharge and then Dr returned saying what medication will be prescribed. Again it took the Dr over 20 mins to give me a prescription. The service is appalling to say the least. To be seen and discharged after 22 hours. Your discharge notice says discharged at 07:44... Why do you lying on your notice? Its disgraceful and despicable l.

1st of all act what the patient is telling you Do not lie about the time you discharge patients Get more drs on duty Reduce waiting times Do not ignore patients Do not keep them waiting unnecessarily

Queen's Hospital 2023-10-11 Person 2 5 0

The nurse who took my blood was very rough, the process actually hurt. I still have bruises on my arm. I was there from 9.30 to about 5.30. And at one point in sdec area there was no sitting place i had to sit on the floor. After being assessed by the doctor, i had to wait 3 hours just for the doctor to come back and say to me that i can go home. Why couldn't they just do that sooner? They were coming and going and passing me several times, it could've been said very easily. The good experience i had was that refreshments were provided and sandwiches during lunch. Although these could've been better and more substantial especially the lunch food but i appreciated it. Because going back to Costa or any good place was a long walk and especially for people who are by themselves this is difficult since you might miss the doctor calling you and/or if you're not feeling well enough to walk all the way round the hospital you'd be starving.

Refreshments should be given more frequently. Lunch should be more substantial, it was very light. More seating places in certain parts of the hospital. Better communication from doctors and staff. Maybe the hospital should have a text message service where they let you know that your next to be seen and what number you are on the list to be seen like they have in places like nandos. And they give you 10 minutes to come back. This will allow patients to get food if they need or do something else like get fresh air and come back or they can wait in the waiting area. And you won't have lots of patients waiting around and getting annoyed about the amount of time they having to wait and wondering where they are on the list.

Queen's Hospital 2023-10-11 Person 2 5 0

The nurses were good but there should have been 3 doctors on call but only one was in. So this had a knock on across all of the A&E service. I was in A&E for 22 hours - arrived on Sunday afternoon at 4.30 and checked in straight away. Then sent to rafting. All the booking in process was good. Canular fitted, bloods taken and an antibiotic given introveniously and told I would need a chest x-ray and I was then moved from rafting to eSDE (same day emergency) and asked to sit in a long corridor with a row of drop down seats. Shortly afterwards I was taken into another room in a comfortable chair and given a nebuliser. This area was not too bad but very over crowded with lots of treatments being administer in this area. Patients sitting side by side using a drip stand between them. I was collected from this area and taken for a chest X-ray which only took 10 minutes and then returned to the seat I had been sat in. I can remember the time of the X-ray but that should be on my notes. At 01.10 on 9th the nurse in charge of this A&E area spoke to all the patients and advised that only those who needed to sit in a reclining chair could remain and all other patients had to move out into the long corridor area. At this stage all my tests had been completed and I was waiting for a diagnosis, results and a treatment plan. I then sat in the waiting area all night. Asking for updates but at 06.10 came ti speak to those of us waiting and said there should have been 3 doctors on call and that through the night there had only been one. Nobody could be discharged without a doctor’s assessment. The nurse said the doctor had now gone home but they were expecting 5 doctors in at 07.00 and they would be able to work through the cases of us remaining patients. Shortly after the update I got upset (due to complete exhaustion of having been sat up and on a drop down flip chair for 6 hours with no sleep). I had also been coughing all night. I spoke to s nurse and started to cry with frustration of the predicament I was in. The nurse took me back into the seated area, took my peak flow reading and then put me on a nebuliser again. I then go to see a doctors who examined me and said she would get my results and then updated me. I returned to the corridor and then at 1100 she came and told me the results of my blood tests, chest X-ray.. I had my obs taken a couple of times in the corridor and then the doctor gave me a diagnosis of a viral chest infection. I was not discharged until 1400. The staff were polite and did what they could. The shear volume of patients and a lack of a doctor was the problem with the poor experience.

Could a doctor from another area/hospital be used to push through the results and discharge patients. Better communication to be available as to where we are as a patient to where we are in the assessment list. Perhaps a booking in numbers could be added to the id wrist bad and then we as a patient could enter Id and dob with an update. Having this in place would mean that the buses would not be constantly being asked for updates and then concentrate on nursing the patients.

Queen's Hospital 2023-10-11 Person 3 5 0

They were under pressure from patients who were demanding to be seen and not prepared to be part of the system, not enough staff to cope with demand.

Basically more staff. And more visibility on your position in the system.

Queen's Hospital 2023-10-10 Person 5 5 0

During my stay in Sunrise ward I was cared for brilliantly by the doctors and nursing staff . I was treat with care and respect during a difficult time. It was reassuring to be visited by the ward sister to make sure I was being well looked after. I would to express my thanks to Aisha, Meemb and all the team dealing with room 3 .

It's a shame the meds took so long to come up from the pharmacy, I took longer to leave so there was a delay in the next person getting on the ward .The food was ok it's just a shame what you order was different to what came.